We offer shipping options at checkout using a number of carriers depending on your location. Each has a different cost and delivery time frame.
Our warehouse is based in Perth, Western Australia. After placing your order please allow up to 72 business hours for processing and dispatch from our warehouse. After dispatch, couriers usually deliver items within the next 1-3 business days. Occasionally these time-frames can extend to 10-14 business days depending on the delivery location and the carriers availability.
Items sent by Australia Post can take up to 2 weeks to arrive.
We do not currently offer international shipping to areas outside of Australia.
Shipping Terms & Conditions
- A signature is required to receive all deliveries unless authority to leave is given during checkout.
- Free shipping promotions are based on the total value of your order (excluding shipping costs) and may not apply when used with a discount voucher or other offer.
- Flat rate and free shipping promotions exclude certain bulky items including, but not limited to: kennels, coops, hutches, carriers and large pet beds.
- We reserve the right to cancel any orders not able to be shipped at a reasonable cost, or where dependencies exist between the amount you pay and what we are charged by our carrier for shipping.
- We do not accept responsibility for someone else signing for your order at your nominated delivery address, or for the error of the carrier in delivering orders to the wrong address.
- Delivery services are not available on public holidays and may not be available on weekends, depending on the carrier.
- Please note we do not offer international shipping.
- Please note if you provide authority to leave, we will not accept responsibility should your order be lost or missing after it has been deemed delivered by the carrier. The associated risk in leaving parcels unattended is borne by the customer.